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HCR 230 Week 7 Assignment - Understanding the Collection Process

HCR 230 Week 7 Assignment - Understanding the Collection Process
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Assignment: Understanding the Collection Process


You are working in a medical office and are helping train a new billing specialist about collections. You decide that a job aid in the form of a flow chart would be a useful tool.


Resources: pp. 494–505 in Ch. 15 of Medical Insurance and Microsoft® Help Web site


Refer to Microsoft® Help Web site at for questions related to creating a flow chart in Microsoft® Word.


Create a flow chart, using Microsoft® Word, illustrating the sequence of basic steps in the collection process.


Write a 350- to 500-word script, below your flow chart, for a short instructional video to be used along with the flow chart. The script must provide an overview of how to use the flow chart when dealing with a collections account. 


Include details about what to do at each step in the flow chart. The audience for the job aid and video is a medical office billing trainee.


Post your paper as an attachment.

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